shopping guide
Regarding delivery
Products are usually shipped from Monday to Friday.
* Excludes Golden Week, Obon period, year-end and New Year holidays, etc.
The product will be delivered 1-3 days after it is shipped.
* Please note that it may take longer than the above due to various circumstances such as consecutive holidays, traffic conditions, order status, etc.
The delivery address is only within Japan.
It will be delivered by Sagawa Express.
Shipping charges will apply depending on the area where you live.
○ Hokkaido 880 yen (tax included)
○ North Tohoku 660 yen (tax included)
○ South Tohoku, Shinetsu, Tokai, Hokuriku, Kansai 550 yen (tax included)
○ Kanto 440 yen (tax included)
○ Chugoku, Shikoku 770 yen (tax included)
○ Kitakyushu, Southern Kyushu 880 yen (tax included)
○ Okinawa 2,310 yen (tax included)
Please bear the shipping fee. Please pay together with the product price.
Free shipping on purchases over 10,000 yen (tax included)
* Okinawa prefecture will be over 20,000 yen.
About payment method
○ Card payment
□ Acceptable credit cards JCB, VISA, Master, American Express, and Diner's cards can be used.
* Even the above applicable cards may not be available depending on the usage status of the card.
In that case, please purchase with another card or other payment method.
* Please use the card in your name to prevent troubles.
○ Cash on delivery
This is a method of paying the price when the product is delivered.
Products will be delivered by Takkyubin. Please pay the delivery person in cash.
A COD fee will be charged separately according to the purchase price.
・ Less than 10,000 yen ・ ・ ・ 330 yen (tax included)
・ 10,000 to less than 30,000 yen ・ ・ ・ 440 yen (tax included)
・ 30,000 to less than 100,000 yen ・ ・ ・ 660 yen (tax included)
・ From 100,000 to 300,000 yen ・ ・ ・ 1,100 yen (tax included)
Cancellations, returns and exchanges
● Cancel
Please note that in principle, we cannot accept cancellations after your order has been placed.
● Returns and exchanges
Basically, we do not accept returns or exchanges unless the item is defective or the item is different from the ordered item.
If a defect occurs due to our inadequacies, such as a defect in the product or the wrong product arrived,
We will promptly exchange or refund your money.
Please contact us within 7 days after the item arrives using the inquiry form .
Please return it to our shop by cash on delivery within 7 days after contacting us.
As soon as you contact us for details such as the return address
We will inform you by email.
If you contact us or return the product after the above deadline has passed,
In case of any inconvenience in our shop or in case of return due to customer's convenience,
Please note that we cannot accept returns or exchanges.
About refund
● When there is a refund by credit card payment
We will cancel your credit card bill.
* Due to the internet payment system, negative processing may not be performed immediately on the refund processing completion date.
(The date reflected in the negative processing varies depending on the credit card company.)
Depending on the closing date of your credit card, you may be charged once,
Please be assured that it will be negatively processed after the next month.
● When there is a refund by cash on delivery
We will refund the amount including the shipping fee to your bank account or as a coupon that can be used at our shop.
Please note that in the case of a bank account refund due to customer's convenience, the refund will be made after deducting the handling fee.
FAQ
● Is gift wrapping possible?
Please note that we cannot handle individual gift wrapping.
● When will the sold-out items be restocked?
Basically, the restock schedule is undecided, but with the "restock request" function
We offer a service to notify you by e-mail when the product is back in stock, so please take advantage of it.
Even if you use the "Restock Request", some products may not be restocked.
Please note.
● Can I issue a receipt?
・ Cash on delivery
You can either use the receipt attached to the courier's tag at the time of delivery as it is, or
Please use the purchase statement and receipt enclosed with the product.
・ For credit card payment
Please use the purchase statement and receipt enclosed with the product.
● I would like to confirm the order details.
Please check your order completion email.
If you have not received the order completion email, the email address you entered may be incorrect.
In that case, please contact us using the inquiry form .
● I would like to change the delivery address.
Please contact us using the inquiry form the next day or two days after receiving your order.
It cannot be changed after the shipment is completed, so please make sure to place your order without any mistakes.
● The product was returned due to a long absence.
After shipping, the delivery company's luggage storage period is about one week.
Luggage that has passed the storage period will be returned to our shop if you decline to receive it.
If your luggage is returned to us due to a long absence or customer's convenience,
The item you ordered will be cancelled.
Please note that we cannot accept reshipments.
