Notation based on specific commercial transactions
Store name: TRUST ONLINE STORE
Operating company: Trust International Co., Ltd. Address: 7-1809-6 Sakaino-cho, Kiryu-shi
Operation manager: Toshiaki Okabe Customer Center (ONLINE STORE / Delivery window)
inquiry
Business hours: 09:00 to 17:00
Regular holiday: Saturdays, Sundays, and holidays
method of payment
・ Credit card payment The following credit cards can be used.
JCB / VISA / Master / American Express / Diners
・ Cash on delivery (collect) settlement
Necessary charges other than the product price
Shipping fee and handling fee for cash on delivery
Correspondence of defects, defective products, etc.
After returning the product, we will exchange it for a non-defective product. If it is not possible to arrange a good product, we will repay the price.
We will bear all costs for returning and resending
Correspondence of non-defective goods return
We do not accept cancellations, returns or exchanges due to customer's convenience such as color, size, image, etc. are different from what you expected.
Selling price
Described in each product information
Delivery period
The product will be delivered within one week from the day after the order date.
* Excludes weekends and holidays, year-end and New Year holidays, summer holidays, and during the sale period.
Delivery will be 1 to 3 days after shipping.
(More than that may be required depending on various circumstances such as consecutive holidays, traffic conditions, order status, etc.)
The delivery address is only within Japan.
As for reserved items, they will be shipped after they arrive, so we will introduce the scheduled arrival date on the product page.
Even after the order is completed, we may not be able to prepare as many products as the number of orders, and you may be asked to cancel your order.
For reserved products, it may be before or after the scheduled arrival date on the product page due to product production.
We appreciate your understanding and cooperation.
Payment deadline
Credit payment: Payment will be made when the product is shipped (for credit cards with debit function, when the order is accepted).
* If the reserved item takes more than 30 days from ordering to shipping, it will be settled before shipping.
Return deadline
Please contact us within 7 days after the item arrives, and we will accept it on condition that it is unopened and unused.
Shipping fee for returns
We will bear all shipping charges for defective and misdelivered items.
